Creating a Culture of Safety in Hospitality: Best Practices ospitality workers face some of the most significant health and safety challenges H across industries. As the industry grapples with climbing staff turnover rates, it’s more crucial than ever to establish a culture of safety and support. In this article, we’ll look at the financial case that can be made for investing in workplace safety in hotels, how to create a safety culture and minimize occupational hazards, and the technology that can be used to solve some of the most common issues. With intentional and targeted interventions, hotels can create safer environments for their workers and see a myriad of tangible benefits as a result.
Yasmine Mustafa , Co-Founder & CEO – ROAR
Yasmine Mustafa is the CEO & Co-Founder of ROAR, a technology company dedicated to cultivating safer workplaces. The company’s patented workplace panic button solution provides employees with one press of a button to protect your people, here and now.
some of the highest staff turnover rates. While many expected the dust to settle after Covid, the impact of the “great resignation” and issues in workplace safety continue to haunt. In May of 2024, thousands of hotel workers nationwide protested for better working conditions, highlighting persistent issues such as sexual harassment and the need for panic buttons. Investing in safer, more stable working environments is one of the best to encourage your staff to stay on and in doing so, save on all the costs that come with constantly trying to advertise for and fill positions, not to mention the training time. It Benefits Guests Too The guest experience is one of the chief drivers of financial stability in a hotel. If people have a good stay, they tell their friends and colleagues and make sure to book the same spot next time they’re in town. We’d argue that improving workplace safety for hotel workers directly improves how guests experience an establishment and as such, bodes well for long-term finances. When workers feel safe and supported, they show up better in their work and help create a better space for guests too. Hotels are such delicate ecosystems that improving one aspect tends to have a positive knock-on far beyond that initial shift.
The Financial Case for Workplace Safety in Hotels
The financial implications of safety in the hospitality industry are profound; creating safer workplaces for hotel employees can save companies huge costs in the long run. Here’s how: Injuries, medical issues, and cases of harassment tend to be some of the biggest safety risks in hotels and they all come with high compensation costs. Whether it’s medical bills that need to be covered, legal inquiries, or extra time off, the costs can rack up and place major pressure on hotel budgets. Investing in a safer working environment for hotel staff considerably reduces these risks and the associated costs. Reduce Workers’ Compensation Costs
Lower Staff Turnover Rates
In recent years, the US Bureau of Labor Statistics has consistently reported the Leisure and Hospitality industry as having
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