as answering phone calls, walk-ins, night audits, OTA reconciliation, and group booking. It helps increase revenues and reduce chargebacks. How can Aavgo improve hospitality and retail? Repeat business is crucial for any organization, and hotels are no different. The truth is the industry is at a turning point. Much of it was caused by Covid-19, but many other factors also contribute. Take, for exam- ple, the hospitality labor shortage and the unemployment rate of 3.7%. Those workers are never going back. Suppose you also look at Generation Z, many of whom are either graduating high school or college and are ready for their first job. What types of roles or careers are they looking for? Technology is how the hospi- tality industry transforms itself, like so many other sectors, from transportation, banking, and restaurants, to grocery stores, amusement parks, and gas stations. Our customers; hoteliers, and franchise owners are taking their limited human resources, and instead of having employees focused on transactional tasks, they are moving them from behind the desk to engage directly with guests. They can do this because Aavgo’s virtual front desk agents provide a consistent guest-centric experience. Together, they improve guest satis- faction scores and drive repeat business. How will the products and services from Aavgo transform the industry?
Digitization, increasing automation, and new business practices have revolutionized other industries, and hospitality will be no exception. The forces at play I mentioned a moment ago will continue to fuel disrup- tive technologies like Aavgo’s. We have some really exciting things on our roadmap, but for now, Aavgo 360 is transforming the industry in ways that bring automation, efficacies, and in many cases, reduce operation- al costs while still keeping the “Hospitality” in hospitality alive and well with our human guided front desk kiosk.
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