Front-Row Takeaway: Difficult conversations will happen. But you can choose to meet them with calm composure.
Don’t ask all three. Pick one. And ask it calmly, curiously, and without sarcasm of your own. This simple, assertive question flips the energy. It puts the ball in their court. Now, they’re the one who has to explain, clarify, or walk it back. Why This Works: You’re divesting emotionally from the interaction. Instead of taking it personally, you’re gathering information. You’re showing up as a confident, credible communicator, not someone who gets rattled. You’re giving yourself time to process, reflect, and respond instead of reacting. Bonus Tip: Ask Them to Repeat It (The Right Way) Sometimes a comment hits you so hard or fast that you’re just… stunned. You have no words. That’s okay. You can always say: “I didn’t quite catch that—can you say it again?” Say it from a place of genuine inquiry, not aggression. There’s a big difference between calmly saying, “Can you repeat that?” and flaring up with “Oh really? Say that again.”
Keep your front-row seat by: Taking a breath Asking for clarity
Staying curious, not combative Because in the end, your confidence, your composure, and your credibility are always within your control. Here’s to holding your power, one breath at a time. See you in the front-row. Your Head Usher, Marilyn
HOSPITALITY NEWS JUL | Page 27
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