What do Hospitality Employees Really Want from their Employers
Hospitality employees, more than ever, are seeking more than just a paycheck—they want respect, growth, and balance. Here’s what they really want from their employers: Acknowledge effort and loyalty regularly. Create a culture where employees feel heard and valued. Public recognition for achievements boosts morale. Respect and Appreciation Clear pathways for advancement. Access to training, cross-training, and leadership development. Mentorship and support for long-term careers— not just “jobs”. Career Growth Opportunities Competitive pay for long hours and emotional labor. Health benefits, paid time off, and mental health resources. Incentives and bonuses tied to performance or tenure. Fair Compensation and Benefits
“A happy hospitality worker will always be more hospitable to customers”
Team-oriented culture with supportive leadership. Managers who lead by example, not intimidation. Purpose and Pride Employees want to be part of something meaningful. Working for a brand that values service, quality, and ethics inspires loyalty.
Work-Life Balance
Flexible scheduling and consideration of personal needs. Predictable hours and sufficient time off. Respect for off-days—no constant calls or texts. A safe, inclusive, and harassment-free environment. Positive Work Culture
HOSPITALITY NEWS AUG | Page 53
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