Mobile Check-in, Digital Keys, and Physical hotel key software. These APIs can be used by any other hospitality company to complete their process. For example, a mobile check- in company can use our digital and physical key software APIs to complete their guest journey. The hospitality sector took a hit during the COVID-19 pandemic. Has the sector re- bounded and what is in store for the future? As the whole world had to face the COVID-19 pandemic, globally, we have seen a massive shift in people’s behavior towards more digital habits: ordering food from their phone, online shopping, online banking, online meetings, etc. This means that the behavior of guests has changed as well. The hospitality sector has rebounded in pockets. Corporate Travel has not bounced back to pre-pandemic levels, but leisure seems to have bounced back stronger than pre-pandemic. Consumer behavior has changed due to covid. The digital Journey cannot be a perk anymore and is a must to have. Consumers are expecting digital services every- where, which includes hotels and restaurants. What other innovative products are in the pipeline for the company, and what areas do you want to target? We cannot disclose everything, but I would add that AI and ML are on their way to making the consumer journey more accessible and seamless. Outside of that, I’ll just say we’re taking a holistic approach to the guest journey. So there’s a lot more to come from Aavgo. Mrunal, how is a day in your life? Believe it or not, I spend much of my day focused on how we can continually improve customer satis- faction through technology. As I’ve shared, much of my career has been in technology, and I believe that technology should and can be used to make individual’s lives easier.
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