CONTINUED FROM PREVIOUS PAGE
Brand Reputation Customer service plays a vital role in shaping the reputation of a hospitality establishment. A reputation for excellent service leads to increased trust and credibility among consumers. On the other hand, poor customer service can damage a brand's image and lead to negative reviews and decreased customer trust. Upselling Opportunities Exceptional customer service can open doors to upselling opportunities. When guests have a positive experience with staff members who understand their needs and preferences, they are more likely to engage in additional services or upgrades, contributing to increased revenue for the business.
In summary, customer service is vital in the hospitality industry as it directly impacts guest satisfaction, loyalty, brand reputation, and overall business success. By prioritizing exceptional service, hospitality establishments can stand out in a competitive market and build long-term relationships with their customers.
GO CRY IN THE WALK IN Elevate Your Brand with
SEEN BY THOUSANDS OF
CHEFS HOTEL MANAGERS FOODSERVICE DIRECTORS RESTAURANT OWNERS F&B DIRECTORS PURCHASING DIRECTORS
POWERED BY
HOSPITALITY NEWS JAN/FEB | Page 27
Powered by FlippingBook