Lynne SchultzStatus is reachable Lynne Schultz • 1st President Tri-State Marketing - Representing the finest foodservice equipment and supply manufactur- ers in the industry. MFA in Writing from VCFA and working on my next great book. 2d • Edited • 2 days ago
What tipping really does...
The practice of tipping goes back to the 17th century, and while most people recognize it “to insure prompt service” it has spilled over to many aspects of our interaction with the service sector. To me, tipping means something entirely different. I look at tipping as a way to say “I see you” and it’s why I rarely leave a tip without a note. Whether it’s a simply thanks, or a longer note of recognition, I like to let others know that I appreciated them. Eye contact with the person you are tipping or giving money to (in the case of the unfortunate person on the street) makes the entire experience personal and meaningful. A ex-homeless person once said when being interviewed about his time on the street that while many people dropped coins in his cup, very few took the time to look at him, making him feel worthless and invisible. Years ago, when my daughter worked at Dunkin Donuts, a woman gave her a $20 dollar tip. It made her day. It made her week. Recently, when dining with this same daughter at a restaurant on Cape Cod, we had a terrific waitress. Although she was on in years and looked a bit tired that night, you could tell by the way she interacted with her tables she really wanted to make the dining experience special for the patrons. That night I left her a special cash tip with a nice note. The tip that had such an impact on my
daughter ten years earlier taught me a valuable lesson. There’s no doubt the next day this waitress came in with an air to her step and a renewed feeling about her job.
tri-statemarketing.com
November 2021 / HOSPITALITY NEWS P71
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