A restaurant shut down after the entire staffquit Last week, a burrito chain restaurant in Georgia was forced to shut down because its entire staff quit. The staff put a sign in the front of the restaur a lack of appreciation. Most likely, the restaurant was short-staffed and overworked the associates. When workers felt burnout at work but received no recognition or ap How big is the labor-shortage gap? In July, the U.S. recorded 10.9 million openings, but there were only 8.7 million unemployed workers in the market. In other words, the market w ported more job openings in July 2021 than at the pre-pandemic level inFebruary 2020. A labor shortage does not seem to be a short-term threat to the hospitality and tourism industry Jobs in the hospitality and tourism industry are demanding and typically known for irregular and long working hours. Still, workers in this sector themselves exposed to an abusive situation by “uncivilized” consumers. It is not surprising to see that some hospitality workers who were laid off work after the pandemic. Now that almost every industry is facing a challenge to fill the vacancies, businesses across the board have increased wages and offer sign-on bonu the customer service skills built up in hotels or restaurants are highly transferable, why wouldn’t the hospitality workers consider the ample attrac Hospitality workers are leaving the industry A recent survey with about 13,000 job seekers by Joblist, an employment-search engine, reveals a few alarming challenges facing the hospitality an Over 50% of U.S. hospitality workers would not go back to their old jobs. Above 1/3 would not even consider returning to the industry. When they were asked the reasons why they were switching to other industries, they cited the following: Different work setting (52%) Higher pay (45%) Better benefits (29%) First and foremost, companies should listen to the workers and see what they want and dislike about their jobs. Referring to the above Joblist surv Then, it is unrealistic to expect hospitality companies to let all frontline employees provide customer service remotely while staying at home. Yet, Lastly, it is essential to restructure the service process with as much automatic service as possible. The time has come when automatic self-service costs. Are people in luck if they are looking for a career opportunity in the hospitality and tourism industry? Probably. The work-from-home and flexible work schedule have made it easier for workers to arrange a job interview. Job candidates might also b Meanwhile, it is crucial to acquire the skills needed in the future work environment. People are expected to work side-by-side with machines to d In the end, I recommend that people who want to quit their jobs right now consider if they have already secured a better or equivalent offer from Do you believe labor shortage is a short-term issue or a long-term threat to the hospitality and tourism industry? Why? What suggestions will you More schedule flexibility (19%) Remote work opportunities (16%) What can be done in the hospitality and tourism industry to address the labor shortage?
P82 November 202 1 / HOSPITALITY NEWS
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