Accessible Information & Services:
Amenity Selection: Allow guests to choose their preferred in-room amenities or mini-bar contents during the booking process.
Digital Guides: Provide a digital welcome guide (e.g., via QR code) with all essential information about the hotel's services, amenities, and the local area. In-Room Technology: Use in-room tablets or voice-activated devices (like Alexa) for guests to order room service, configure room settings (lighting, temperature), or request amenities. Valet Parking/Shuttle Services: Offer convenient services like valet parking or shuttle transport to nearby hubs or attractions. 3. CHOICE Giving guests options allows them to tailor their experience and feel a sense of control over their stay.
Flexible Experiences:
Housekeeping Refusal Options: Give guests the choice to opt out of daily housekeeping in exchange for a small incentive (e.g., a free coffee or mini-bar item), appealing to environmentally conscious travelers and offering flexibility. Activity Packages: Create flexible packages that allow guests to choose from different local attractions or activities (e.g., a "bucket list" package with passes to local landmarks). Dining Preferences: Accommodate various dietary restrictions and preferences, offering a wide range of menu choices including allergen-friendly or vegetarian options.
Tailored Offerings: Pillow/Mattress Options:
Offer a "pillow menu" or options for soft/firm mattresses so guests can customize their sleeping comfort.
HOSPITALITY NEWS NOV | Page 63
Powered by FlippingBook