November Edition

Process Makes Perfect: 6 Trade Secrets to Smooth Operations

In foodservice and hospitality within healthcare, the sounds of clinking dishes, warm interactions, and resident care plays a tune that's music to a well- organized ear. The conductor of this symphony?

day out, regardless of who's on the shift. It's about creating a playbook that every team member can follow, ensuring that every guest receives the same high-quality experience every time. 2.) Align Processes for Team Success Alignment is the secret ingredient that turns good teams into great ones. When processes are aligned, every team member from the front desk to the back kitchen moves towards a common goal. It's about ensuring that the left hand knows what the right hand is doing – and why. By aligning processes, you foster a culture of transparency and collaboration, where every team member understands their role in the bigger picture. This unity is what enables teams to adapt, innovate, and excel. 3.) Measure Your Results for Long- Lasting Success When processes are perfected and teams are aligned, the results speak for themselves.

Process

It's the backbone of any successful operation, and I'm here to offer some insight and trade secrets to you from my 40+ years of industry experience about how important process really is.

1.) Create and Standardize Practices

Imagine walking into a kitchen where every chef knows their part, every ingredient is in its place, and every dish is a masterpiece. This isn't a stroke of luck; it's the result of meticulously created and standardized practices. The key is consistency. In fact, the Department of Labor reported that some of the top reasons employees left their job within the first 6 months were poor onboarding experiences, a lack of clarity about job duties and responsibilities, and poor leadership. When you standardize your processes, you're composing a recipe for success that can be replicated day in and