Mrunal Desai is the CEO and Co-Founder of Aavgo, a property technology company located in the bay area. During the interview we had with him, he described how Aavgo operates. They specialize in optimiz- ing back-end operations, providing a faster and better guest experience. Mrunal explained how Aavago’s impact on the hotels they work with and how they help to improve efficiency and provide a best-in-class guest experience. He highlighted their 360 Virtual Front Desk platform that provides contactless tech- nologies from check-in to check-out and performs all human operations, such as answering phone calls, walk-ins, night audits, OTA reconciliation, and group booking. It was clear when talking to him that he is obsessed with the idea to revolutionize the industries such as transportation, banking, and restaurants, to grocery stores, amusement parks, and gas stations. As he further mentioned during the interview, it was a tough challenge to educate an industry that doesn’t have much faith in technology. He talked about how hard it is to convince a hotel that uses technology
introduced in the early 90s, to upgrade their technology to the latest legacy systems to reach current standards. Mrunal gave us a clear idea of their new products such as APIs for Mobile Check-in, Digital Keys, and Physical hotel key software. It was fascinating to know from him how the COVID-19 pandemic made a massive shift in people’s behavior towards more digital habits: ordering food from their phones, online shopping, online banking, online meetings, etc. Later in the interview, Mrunal shared how he spends a normal day of his life focused on how they can continually improve customer satisfaction through technology. He was happy to tell us about the upcoming innova- tive products of Aavgo including AI and ML. He believes that companies should pay a percentage of their profits to make education free for the whole world. Mrunal, can you start by telling us about Aavgo and its service?
Aavgo is a property technology company located in the bay area that specializes in optimizing back-end operations, providing a faster and better guest experience. Our solutions impact a hotel’s bottom line, improve efficiency, and provide a best-in-class guest experience. Our 360 Virtual Front Desk platform provides contactless technologies from check-in to check-out and performs all human operations, such
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